Cosmica support

How can we help?

The chat button in the lower-left can answer common questions. For account-specific help, email us with the address on your account.

Where should I start?

Start with the free birth chart reading page. You only need an email and password, then your birth date, place, and birth time if you know it. No credit card is required.

I do not know my exact birth time.

You can still use Cosmica. Use noon if you do not know the exact time. Some details become approximate, but the reading can still be useful.

What is included in Premium?

Premium is $9.99/month or $79/year. It includes all deeper readings and Mystic Chat with Aether. You can cancel anytime from Settings.

How do payments and refunds work?

Payments are handled by Stripe. If a paid reading fails to generate because of a service problem, email us and we will help or refund it.

I cannot log in.

Use Forgot? on the login page to send yourself a one-hour reset link. If you still cannot get in, email us with the account email you used.

Can I delete my account or data?

Yes. You can manage your account from Settings. For deletion or data questions, email support and include your account email.